Directory Assistance Savings
How do I use ASK411?
Enter "275411" into the "To:" line of a new text message from any wireless phone. In the message area, type your request. Hit "Send" and await a response.

What kinds of questions can I ask?
Use ASK411 to find business, residential and government listings, search for an Italian restaurant and more…

What is the charge for ASK411?
The ASK411 service is $0.50 in Canada and $0.30 in the US per question. Message and data rates may apply.

Do standard carrier rates apply?
Yes, message and data rates may apply.

How am I charged?
Charges will appear on your wireless bill or be deducted from your prepaid balance.

Which carriers will support this service?

U.S Canada
Sprint Aliant Mobility
AT&T Rogers Wireless
T-Mobile Bell Mobility
Nextel SaskTel Mobility
Boost Fido Solutions
Cellular One Dobson Télébec Mobilité
Virgin Mobile MTS Mobility
Cincinnati Bell TELUS Mobility
U.S. Cellular NorthernTel Mobility
  Virgin Mobile Canada

I believe I have received incorrect information and want my money back. What should I do?
Visit the Feedback page of our website, input all required information, and submit the form by clicking "Submit."

How do I get help?
To get help, email us at, or call our toll free number at 877.4.ASK.411 (877.427.5411). From your mobile phone, you can request our contact information at any time by texting "HELP" or "AIDE" (for French speaking customers) into 275411.

If I choose not to use ASK411 in the future, how do I end the service?
ASK411 is a per-use service. It is not subscription-based. Therefore, to end service, simply do not text the service again, or you can text "STOP" or "ARRET" (for French speaking customers) to 275411.
©2011 ASK411 all rights reserved
Terms & Conditions | Privacy Policy
For Customer Support Contact